Best Choice Products - Worse customer service ever
Featured
Not resolved
Received broken item, ok, it happens. But to call customer service 3 different times, each time wait almost 45 minutes to be greeted by an answering machine.
Ok, emailed, 4 emails no response in about 3 weeks. Still have this huge 30 pound box in my small Brooklyn apartment. Not to mention this is a $80 mirror that was a Christmas gift for my mom she obviously didn’t get. This would have to actually be the worse shopping experience ever.
Going to have to call my credit card company to resolve. You suck “best” choice!!!
Review about: Mirror.
Reason of review: Damaged or defective.
You May Also Like
"I bought my son the ride on jeep for his first birthday and EVERYTHING was great for the first two weeks then the charger quit charging. I tried numerous times..."
Read more
"I ordered an elliptical from this company, and after a month and a half, half of the machine was broken. I requested replacement pieces, sending them photos of the broken..."
Read more
"Today is december 22nd. I ordered this item on November 28th. From walmart.com but it is being sold and shipped by a third party best choice products. A shipping label..."
Read more
"I bought four of these umbrellas in July 2018 for my back yard. Two yellow ones from Amazon, and two blue ones from BCP (only because Amazon did not stock..."
Read more
"...The new light-green foil tops have a defective seal which lifts and spews grounds while brewing..."
Read more
"Not covered under warranty The electric motor in the brush head for the floor cleaning brush is not covered under the warranty and is called a consumable part therefor after..."
Read more
"I do not appreciate at all when being emailed it saying "HELLO IMPORTED DOG"!!!I SUGGEST SOMEONE CONTACTS ME ASAP REGUARDING THIS...!!in my previous enquiery i GAVE YOU MY NAME... But..."
Read more
"Today, 6 Oct 2018. The product and the seller, Gadget DD, don't deserve even one star. The package was handed to me with part of the item poking out from..."
Read more
Thank You for Your Reply!
We are processing your message. At the meantime, you can review all your communications with review authors.
Go to private message tab →
Select Reason
Comments
Hello, this is BestChoiceProducts.com Customer Service Center. We are so sorry to hear of the broken mirror.
We would like to resolve this issue for you as soon as possible.
We understand that we have had an extended period of wait time on our phone system. Please bear with us as we are assisting our customers in order of which the call was received in.
We do assure you that we are working efficiently and diligently through our inquires that we receive.
Please contact us on Facebook, Twitter or Instagram for a quicker response.
We also have a Live Chat option at our direct website at BestChoiceProducts.com
“Extended period of wait time” is not the case, I’ve called several times in the last 30 days, after waiting almost an hour each time a voicemail picks up, every time, after reading other reviews I see that is the norm. And no, no one from this company is trying to resolve this issue as soon as possible.
It’s been a month, why am I still having to keep this huge box in my apartment all thru the holidays. Point blank, 30 days and no refund, no replacement, and worst of all no response to my emails, I’ll let my bank handle this and leave feedback regarding this issue every place I can.
If it wasn’t a Christmas gift and wasn’t so big that it’s taking up my apartment I wouldn’t be so pissed. This sucks!!!
Hello adaviles_28, I was able to locate your order information. We are so sorry for the delayed responses.
I do assure you that we are working diligently to assist everyone the best way that we can. I have processed your refund to go back onto your original from of payment. Please allow 1-4 business days for the refund to show. Your reference number for this refund is: RA-000436005.
If you have a Facebook, Instagram or Twitter, this would be the quickest way for contact us.
You may ask for me directly if you feel more comfortable. My name is Kelsi.
Hope you have a great day.