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I ordered a Christmas tree from BCP. Received "order has shipped email," but when tracking item, FedEx site indicates only that a label was created.

Sent two emails to customer service, am on my second 30 minute on hold with customer service - they indicate in their recorded message while waiting on hold that they have a live chat feature on their site, which doesn't exist.

I want to believe that this company didn't scam me out of my hard-earned money -- but given the lack of customer service I've received so far, I'm pretty sure they have. I will be making a report to the Better Business Bureau.

Product or Service Mentioned: Best Choice Products Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $140.

Preferred solution: Deliver product or service ordered.

Best Choice Products Pros: Price seemed decent and the review were good.

Best Choice Products Cons: Not receiving the product and no responses from customer service.

  • Customer Service Non-existent
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Anonymous
#1403601

I’m going thru the same thing, and this is my child’s Christmas present

Anonymous
#1403804
@Madmom

Try contacting them on their Facebook messenger. I finally heard from them there - although still no actual resolution and no Christmas tree.....

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