Best Choice Products - UNABLE TO IMMEDIATELY CANCEL OR CHANGE ORDER. STUPIDLY POOR CUSTOMER SERVICE.
Ordered umbrella from BCP. trying to order Red.
Kept changing back to default first choice of Tan.
I do not think it was my computer that kept changing it back to Tan, I think the BCP website was screwing up.
Finally thought I had ordered Red only to see confirm e-mail stating Tan would ship, but wouldn't ship for a couple of days. Immediately tried messaging then tried calling to BCP customer service. No ability to correct order according to people I messaged and then spoke to. Unable to cancel order either.
Link on the website to
"Cancel an order" just informs you that cancelling doesn't happen. Now stuck with Tan umbrella I didn't order and need to pay return shipping for.
Best Choice is my Last Choice now.
Will never order anything from them again. Unacceptably poor customer
Product or Service Mentioned: Best Choice Products Customer Care.
Reason of review: Order processing issue.
Monetary Loss: $20.
Preferred solution: Deliver product or service ordered.
Best Choice Products Pros: Attractive pricing.
Best Choice Products Cons: Dreadful customer service, Customer service is patethic and return policy is a sham.