3374 Plainfield Rd, Indianapolis, IN 46231, USA
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We ordered a gym mat for our 7 year old granddaughter on 12/18. Paid through Paypal.

Money came out of our account the same day. Received an email dated 12/26 stating that the item was out of stock and would not be replenished in the foreseeable future.Said money would be refunded in 3-5 business days. Still waiting. Won't ever order from them again.

One look at our disappointed granddaughter's face on Christmas morning made that an easy decision. They should have known the merchandise was not available when the order was placed and should have let us know at that time and we could have ordered somewhere else and had it by Christmas.

Product or Service Mentioned: Best Choice Products Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $130.

Preferred solution: Full refund.

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Hello, this is BestChoiceProducts.com Customer Service Center. We are so sorry to hear that you did not receive your granddaughters Gym Mat.

We would like to resolve this issue for you as soon as possible.

We understand that we have had an extended period of wait time on our phone system. Please bear with us as we are assisting our customers in order of which the call was received in.

We do assure you that we are working efficiently and diligently through our inquires that we receive.

Please contact us on Facebook, Twitter or Instagram for a quicker response.

We also have a Live Chat option at our direct website at BestChoiceProducts.com

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