Not resolved

I ordered ceramic tree in plenty of time for party at my house - the item arrived Friday after Thanksgiving BUT it was pink yoga mat!!!!!!! I immediately called and was told I needed to print a return ticket and I had to bring to Federal Express !!!!!

An exchange would not be sent till Federal Express notified I dropped off! I went immediately to fed express and rec'd no notification of exchange!!

I calledBCP the following Wed and they said the clerk messed up and they would release the tree - will be here in 3-5 business days - it is now the following Mon and I rec'd notice it won't be here for 8 business days!!! Horrible service - the service team sounded like robots - no apologies!!

Product or Service Mentioned: Best Choice Products Shipping Service.

Reason of review: Order processing issue.

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