I ordered ceramic tree in plenty of time for party at my house - the item arrived Friday after Thanksgiving BUT it was pink yoga mat!!!!!!! I immediately called and was told I needed to print a return ticket and I had to bring to Federal Express !!!!!
An exchange would not be sent till Federal Express notified I dropped off! I went immediately to fed express and rec'd no notification of exchange!!
I calledBCP the following Wed and they said the clerk messed up and they would release the tree - will be here in 3-5 business days - it is now the following Mon and I rec'd notice it won't be here for 8 business days!!! Horrible service - the service team sounded like robots - no apologies!!
Product or Service Mentioned: Best Choice Products Shipping Service.
Reason of review: Order processing issue.