Jordanne Fpn

Ticked off todd

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Placed order on Monday, got confirmation Tuesday AM with FEDEX tracking number saying Wednesday delivery... Friday i called asking where it was at, customer service said to call FedEx and when i did FedEx said they see the label was created but they were awaiting package (no one called for a pick up).

I called customer service back and they were quick to say sorry YOU had a problem with the order, i will refund and cancel this.... NO i want the item i ordered just get it here. They said they would issue a replacement ( replace what?

The order necer came) 3 customer service reps (3 different stories and i felt like i was talking to Sprints customer service) and i also had support emails from 4 different people with a total of 4 more different answers. GET IT TOGETHER CUSTOMER SERVICE, YOU HAVE ONE JOB!!!

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Reason of review:
Poor customer service
Jane A Xkm
map-marker Clermont, Florida

DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!

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I ordered two strains of industrial waterproof outdoor lights for our Lanai. We just opened the box this afternoon ( 11/2018) and hung them.

When we turned the lights on 11 worked and 19 DID NOT WORK!!!!! We tried everything. Our neighbor is an electrician and he came over to help. After a thorough going through he determined that most of the sockets were defective!!

The bulbs were ok but the sockets were not. I called the company immediately. I was told , sorry but there is only a 60 day warranty on this item. There was zero paperwork in the box so there is no way for a consumer to know this.

When I explained that I ordered them before our Lanai was completed, but that the box was only opened just hours before, she then proceeded to tell me that they no longer have this string of lights! Here's the kicker...I was told that I could not return it or get credit for this defective product, but if I wanted to order something else that I could receive a 10% discount!!!!! Seriously!!

I told her and I will tell anyone, I will never purchase anything from this company again. They are shady, dishonest and unfair!!!

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Loss:
$50
Cons:
  • Offered no refund or credit for a defective product
  • No refund or credit for defective product
Reason of review:
Damaged or defective

Preferred solution: Full refund

Pat A Zty
map-marker Indianapolis, Indiana

Do NOT order from this company

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Updated by user Dec 26, 2018

As of this date, this has NOT been resolved. The company basically offered to do nothing, except offer me a small discount on the purchase of another tree. Are you kidding me?????

Original review Nov 26, 2018
I ordered a Christmas tree. All parts seemed to be there when I received it.

I did not completely fluff out the tree at that time because it wasn't Christmas. When putting up tree for Christmas, the top section was not even the proper one for the tree. I ordered a full size tree, and the top was for a slim tree. I tried for hours to make it work.

No way to make it look right.

When I contacted the company, I was told that, because of their strict warranty policy, there was not anything they could do for me as far as a refund or replacement, and they hoped I understood! This company is just ripping people off with their substandard products and lack of quality control!
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Loss:
$56
Cons:
  • Quality of product
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Amanda G Wpb
map-marker Clarksburg, West Virginia

Customer service is horrible

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I bought a Christmas tree from best choice products a little under 2 years ago and I used the tree one time. I somehow misplaced the plug for the tree and emailed the customer service account with the part number to see where a replacement plug may be available for purchase. I was told that because my tree was out of warranty that they wouldn't help me. I'm so disappointed that I only me got an opportunity to use my tree one time, And I was given no guidance about where I could find a compatible plug. I would have been happy to recommend them in the future, But be wary if you are human and happen to misplace one of the many pieces needed for their Christmas trees.
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Reason of review:
Return, Exchange or Cancellation Policy
Rodrigo Inw
map-marker Chicago, Illinois

Customer Service falsely promised a refund. They never gave

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I ordered a futon from Walmarts website. It turned out to be a best choice product.

The futon was hard as bricks and sat a few inches ftom rhe floor. Best Choice customer service said to keep rhe product and rhey would issue. Ne a partial refund of 75.00. They said the return shipping would be too high so thats there solutuon.

Well they never sent the rhe redund. Not im looking at a article of furniture that i can do nothing with!!

I was going to use the partial refund that they were duspossed yo send yo have my handyman REMAKE the futon. Such a waste!.

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Reason of review:
Return, Exchange or Cancellation Policy
Pamela H Hwg
map-marker Pascagoula, Mississippi

Bought a greenhouse..with holes in it...

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Best Choice Products - Bought a greenhouse..with holes in it...
Best Choice Products - Bought a greenhouse..with holes in it... - Image 2
Best Choice Products - Bought a greenhouse..with holes in it... - Image 3
Best Choice Products - Bought a greenhouse..with holes in it... - Image 4
Best Choice Products - Bought a greenhouse..with holes in it... - Image 5
Best Choice Products - Bought a greenhouse..with holes in it... - Image 6
Updated by user Mar 04, 2019

I did lose some plants due to the zipper seam not being closed off.

Updated by user Mar 04, 2019

They finally resolved the issue after offering me just a few dollars to “leave as is”..I kept refusing then insisted they send me a replacement cover and a return label to send the defective one back. Best advice I can offer us google best choice phone number and do...

Original review Nov 12, 2018
Bought a greenhouse off amazon..first it arrived 3 days late..then we put it together and find one whole side wasn’t sewn properly so it’s coming apart..grommets are not attached..email them thru amazon and was offered 12.50$ refund..refused..then offered $20....refused..offered 37$...refused and told them I want a new cover or I’ll return the greenhouse and buy from another company..they sent me a return label and an email saying “we still think you have good taste”...Wth so this morning I will call the company and see if they hold true to their return policy on defective items..kinda doubt it..I will not buy from this company again.
Excuse my dirty hands..I had been repotting plants thinking I had a decent & warm greenhouse to put them into.
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Pros:
  • Frame
  • Ease of assembly
  • Packaged well
Cons:
  • Gave me the runaround with replacement on defective items
  • Delivery was 3 days late
  • Cover to greenhouse wasnt crafted well
Reason of review:
Damaged or defective
Briana P Ywk
map-marker Scarborough, Maine

Horrible products and customer service

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We bought a 4 wheeler for my daughter for Christmas. Since we live in the Northeast, she wasn’t able to use it until the spring, when the snow melted.

After only 2 uses, it broke. After contacting the company, they said there was nothing they could do since it was past the 60 day warranty.

Furthermore, they suggested that we try to “find a part locally”, since they don’t stock individual parts, but didn’t tell us exactly what we would need or where to buy it. Bottom line: don’t waste your money on defective products with no customer service to back them up.

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Reason of review:
Bad quality
2 comments
Guest

"Furthermore, they suggested that we try to “find a part locally”, since they don’t stock individual parts, but didn’t tell us exactly what we would need or where to buy it." Honestly, how would they know what part you need without examining the vehicle?

Guest
reply icon Replying to comment of Guest-1596648

My husband examined the ATV, and we told the BCP customer service agent which part we believed to be defective. They said they could do nothing, and that we’d need to try to find the part locally.

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Alexis H Rmz
map-marker Newark, New Jersey

0 STARS!!!!

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I bought my artificial christmas tree on November 4th, 2018 through Amazon. I recieved my package on November 7th, 2018, so it did come very quickly. When I opened up my package and started putting me tree together i realized I was missing the entire top of the tree, so I emailed the company. At first I was told that they could not give me a refund or send me the missing part because I bought the tree in April!! I had to send them numerous lieces of evidence that I actually bought and recieved my package in November! Then I was told that they could send me my missing part but they dont have it available!!! How do you not have the entire tree to ship. So even if they sent me a replacement tree, which was offered to me, I would still be getting a tree with a missing top!! I will never be buying from this company again!!
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Reason of review:
Return, Exchange or Cancellation Policy
David S Jvj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

BUYER BEWARE ! – - U GET WHAT U PAY FOR !

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Updated by user Nov 07, 2018

I Need the entire swivel end of the canopy top Which broke in normal use PARTs: "C" (1), "M" (2). "Q" (2) – per the parts diagram.

Original review Nov 06, 2018
“Best Choice” Products Reviews - SKY2134
Selling items cheap is JUST ½ of the job.. – anyone can do that !..
The other ½ of the job.. which is just as important.. is the follow-up customer service support..
You must ‘stand behind’ your products… cause If the seller doesn’t believe in their products enough to ‘back them’, then why should we buy them ??!..-
Without that 2nd ½.. you have NO RETURN CUSTOMERS !!
BUYER BEWARE ! –
If these “Best Choice” Products break - then you’re ON YOUR OWN ! – NO customer support !!
U GET WHAT U PAY FOR w/ “Best Choice” Products-
!.. NO follow-up customer service support !!
If/when a part breaks on the “Best Choice” Products- you’re S.O.L. [Out of Luck!} they don’t have any replacement parts [even though they still ‘make’/sell that same product..! – You’re on your own to figure out how to repair their product!!.. or you’ll have to RE-BUY that SAME product over again !! (& then trash the 1st product you bought from them] !!
WHY SHOULD I ORDER FROM UR CO AGAIN,.. if I cant get any better service afterwards??
REMIND ME AND EVRYONE ELSE NEVER TO ORDER FROM - “Best Choice” Products AGAIN !
U GET WHAT U PAY FOR !
Spending Hours On Phone And Chat With Cust Srvc !
$150 -
Either replace product, or send me replacement part,.. or 80% off reorder of same product.
I Need the entire swivel end of the canopy top
Which broke in normal use
PARTs: "C" (1), "M" (2). "Q" (2) – per the parts diagram.
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Loss:
$155
Pros:
  • Price
Cons:
  • Customer service
Reason of review:
Bad quality

Preferred solution: Either replace product, or send me replacement part,.. or 80% off reorder of same product.

1 comment
Guest

I did FINALLY figure out how to repair / replace this part .. it wasn’t easy !

Bottom line = YOUR product didn’t hold up, & YOU DON’T offer/sell any replacement parts, AND YOU DON’T OFFER ANY CUSTOMER SUPPORT TO ‘STAND BEHIND’ YOUR PRODUCTS !! And you sell product w/ inferior quality pcs..

you have plastic screws when they should be metal –to hold up and last !.. I had to to repair / replace this plastic screw part w/ a metal screw.!

Paris G Mkl
map-marker Indianapolis, Indiana

Piece of junk bird bath

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Best Choice Products - Piece of junk bird bath

I purchased a bird bath which had a solar light on top. It arrived damaged where the pole that held the solar light would not tighten up.

I contacted BCP and they offered $7 to keep it and I take it for repair. I asked for their return address then they offered $15 to keep it so I agreed. That was on Oct 13th. They said it should be credited back to my account in 3 to 5 days.

Today is Oct 26 and I have contacted BCP by email several more times asking about my refund.

Each time they keep saying it has been submitted but on this end I'm getting nothing.

This company is a rip off company that sells piece of junk items! It's getting near Christmas so people please beware and do not do any business with this company!!!

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Reason of review:
Damaged or defective
Richard H Hed
map-marker Kalispell, Montana

Very bad customer service...

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Purchased a air fryer through Walmart, Ordered Dec 27 2017, received it in Jan 2018, tried a few times about the 5th time using it we had a circuit breaker trip in the kitchen, checked it out and reset it, turned the air fryer back on it wouldn't heat up... this was in May 2018, went to Walmarts website and tried to return it, they wouldn't accept it so I tried to use their link to Best Choice, wouldn't work, it kept telling me to try again later, tired for a several days, got a message through, did not hear anything for 2 weeks so I started the process all over again, got a message to go after several days of trying, waited again and still no answer. Called Walmarts customer service, they got me on a 3 way call to Best Choice, they said no problem gave me a transaction number, said it would take a week... July, August, Sept and Oct, they kept telling me it was in process... Then I was told no refund, to much time went by.. I was pissed... they said they would issue a credit for a the amount of the fryer, they shorted me some on the credit... never ever will I do business with Best Choice Products, Be careful Walmart sells their products, buyer be ware....
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Loss:
$100
Cons:
  • Being lied to
  • Customer service practices
Reason of review:
Poor customer service

Preferred solution: want other people to understand how this company operates

1 comment
Guest

These guys don't know what customer service is. They suck !!!!!!!!

John A Dhw
map-marker Toronto, Ontario

Bought SKY908 Ride on car for child

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I bought a SKY908 ride on car from Walmart online, fulfilled by Best Choice Products. Sometime after 60 day warranty, we unpacked the item, which was a gift for my daughter’s baby, and after assembling it, we discovered a loose connection on the main harness. As a consequence, the vehicle does not operate correctly and loses power regularly.

Although the product was beyond its 60 day warranty, we contacted BCP for a replacement harness. We even offered to pay for the harness.

They did nothing to address our concerns. All they quoted and hid behind was their 60 day warranty.

Horrible customer experience! Don’t buy from BCP and stop buying from Walmart online until they get rid of this vendor!

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Reason of review:
Damaged or defective
Alyssa h Cpb
map-marker Hartford, Connecticut

DO NOT ORDER FROM THEM

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I ordered a fourwheeler for my daughters birthday. Worked once and then never again. Spent almost $300. Because it had been 60 days they wouldn’t do ANYTHING. I simply wanted to exchange. I bought the gift ahead of time which killed 30 days, and then I tried buying a new charger, etc and nothing worked. Worst company ever. My poor 3 year old little girl now got nothing for her birthday. ***
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Reason of review:
Bad quality
Sunnie R

Return with no refund

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Returned a bed and was told the refund was processed multiple times when it had not. Was even told it was a problem on Walmart’s end but customer service at Walmart verified it was never done.

Originally they tried to blame me saying we weren’t home for delivery (Houston), when it was a return delivery to their warehouse (Indiana or Illinois) and they weren’t there to receive it. Was finally told it was a “glitch” in there system and that they could assure me I would receive my refund in 3-5 days. Spoke with multiple people and they each said the refund team was processing it or that it was pending. They changed their story so many times on the phone it definitely seemed made up.

One person told me that only Walmart could issue return and another person told me only best choice products could refund it since it was sold through them. No one would get me actual information.

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Loss:
$115
Cons:
  • No refund has been issued
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Ruddy Xoq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad quality of the product

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Best Choice Products - Bad quality of the product
Best Choice Products - Bad quality of the product - Image 2
I got a patio umbrella for my daughter's birthday party and the day I just opened got broken. I contacted the company and Mary G. Assist me saying the product is out of warranty because it passed the 60 days.
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Reason of review:
Damaged or defective