Best Choice Products
Reviews and Complaints
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Verified Reviewer | Miami, FloridaDamaged product
I did not like it
Preferred solution: Let the company propose a solution
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Verified Reviewer | Greenville, South CarolinaToy arrived broken
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Verified Reviewer | Overland Park, KansasComplaint
Preferred solution: Let the company propose a solution
Received wrong Item
User's recommendation: Do not buy from Best Choice Products...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer#1 PISSED CUSTOMER as of 5-6-2020
Not at all. Non response from John M. when I replied back to him on 5-6-2020 a day after he replied to me stating I was not in the 60 day window therefore a replacement or refund could not be made; although I had started correspondence with BCP 4 days after receipt of...
Since I don't want this email to be too convoluted, I'll try to explain my situation to show chronologically what my issue is.
On 4-14-20 I placed an order for a 2-Person Outdoor Mesh Double Glider w/Tempered Glass Attached Table for a total of $142.55
On 4-20-20 the item was delivered via FEDEX Tracking # 178400****10 but since I didn't have anyone to help me assemble at that time I waited until 4-24-20 to open the box and that is when I discovered shattered glass on the sides so I never opened box completely since I knew it was already damaged.
4-24-20 I called 844-948-**** but they are unable to offer phone support due to COVID-19 and I completely empathize with them and appreciate they are actively pursuing ways to get their home team to work from home and to email customer service for support.
***On their website under "Damaged or Defective Items" it says to contact customer support team within 60 days to assist with a refund or replacement and images are sometimes required. ***
4-24-20 I emailed BCP about my damaged product with 5 pictures attached and requested a replacement or full refund - BCP acknowledged with Request # 114****.
4-24-20 Sent a more detailed email regarding damaged product &;;;;;;;; BCP acknowledged with Request # 114****.
On 4-27-20 I received an email from BCP to write a review on my recent purchase and I wrote exactly what happened so you can understand that it was NOT a favorable review.
On 4-28-20 I sent another email regarding refund or replacement of damaged product and BCP acknowledged with Request # 115****.
On 4-30-20 I sent another email asking for a REFUND and BCP acknowledged same day with email Request # 116****.
LO AND BEHOLD...
On 5-5-20 I received my 1st response from an actual person whose name is John M.
so I was ecstatic that I was finally heard but as I read on John M. stated they looked into my order and it appears that it is no longer within the 60-day warranty period and item cannot be replaced or refunded and for additional questions to reference ticket # 115****.
I was VERY SURPRISED because it had only been 15 days and I started correspondence 4 days after damaged product was delivered. What the.......?
Moving along...I discovered this website "pissedconsumer.com" and saw that there are over 700 negative reviews and only 7 had been resolved as of 5-5-2020. Had I know this earlier...
I try to be as thorough as possible, so I apologize for this long review.
If there is anyone that can help me resolve this issue, I would greatly appreciate it. I no longer want a replacement - I want a FULL REFUND of $142.55.
Thank you for reading.
Mel (from Texas)
RE: Order # 104****
- Fast delivery
- Non responsive
- Follow-up customer service support
- No customer service
Preferred solution: Full refund
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Verified Reviewer | Irving, TexasHaven't received my item
Just trying to return an item.
Disappintment
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Verified ReviewerLousy company
- Never delivered
- Two thumbs down
Preferred solution: Deliver product or service ordered
User's recommendation: They're the worst. Stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Woonsocket, Rhode IslandFurious over delayed refund
User's recommendation: find another company
Missing parts
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Verified ReviewerRusty spots and bad leakage in a cooler
Preferred solution: New product to replace the damaged one.
User's recommendation: Wont never in my lifetime buy anything from this seller again.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to know where my item is cause I haven't seen any updates in a week now
- No solution to problem
Preferred solution: Deliver product or service ordered
Return and oictures
- It was easy to order
- Price and the fact that they use walmart
- Poor packaging a d replacement
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They don't sell TP...you have the wrong company