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Best Choice Products review: Be prepared for terrible customer service

2.6
Details
I ordered a kids ride on Land Rover toy (i.e. Power Wheel style toy), and before it was delivered the item when on sale for $30 less than I paid. I first called to get a price adjustment, and the lady I dealt with was rude and stated they didn't do price adjustments. I contacted the online web chat the next day, and I was told the same thing that they don't do price adjustments. This is terrible practice for two reasons (1) it had only been 4 days since I placed the order, and (2) the email showing the price reduction came directly from BCP. It was basically a slap in the face to be told they won't adjust the price after they directly told me the item was now $30 cheaper.
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Review
#1708545 Review #1708545 is a subjective opinion of poster.
Product
Best Choice Products Ride On Toy
Pros
  • Had the toy i was looking for
Cons
  • Poor customer service policies
Reason of review
Poor customer service
Loss
$30
Preferred solution
Price reduction

Best Choice Products review: Poor Customer Service

3.0
Details
I purchased 12V Power Wheel for my daughter's birthday, Best Choice put two different shipping labels on the package and FedEx could not deliver the package. I called ti see if they could expedite a replacement product to me since it wad their error not only did they refuse to do that but advised me that I would have to wait until they receive their returned product which I never received before they would even issue a refund of my money! Poor customer service. With Best Choice the customer is wrong and they are right. Buyer beware.
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Review
#1637521 Review #1637521 is a subjective opinion of poster.
Product
Best Choice Products Power Wheels Ride On Toy
Pros
  • Product looked nice and the price was great
Cons
  • Follow-up customer service support
  • Customer service
Reason of review
Problem with delivery
Loss
$171
Preferred solution
Full refund
Tags
  • Poor Handling
  • bestchoiceisterrible

Best Choice Products review: Been waiting for an hour for a customer representative to answer the phone.

2.8
Details
I received the ride on truck with remote today. When I did an inventory of the parts it appeared to be complete. However, when I got to assembly step 16 ( hooking up the battery) it wasn't there nor anywhere in the box. I cannot speak with a customer representative because I have been on hold for over an hour. Even tried to use the call back service.. Still waiting.
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Review
#1575827 Review #1575827 is a subjective opinion of poster.
Product
Best Choice Products Toy Car
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Missing Parts

Best Choice Products review: Will never purchase a product from this company after my experience

3.3
Details
Poor quality, costly return policy (they don't cover return) - cost of shipping back exceeds cost of item; the company offered amount to keep the item - fraction of the total cost of item.
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Review
#1533477 Review #1533477 is a subjective opinion of poster.
Product
Best Choice Products Table
Reason of review
Bad quality
Loss
$53
Preferred solution
Full refund

Best Choice Products review: Wanted to like this company

3.0
Details
I bought stuff from here wanting to like them. But products are subpar..... I bought a ride on top car for my son and it worked for a few months, but stopped charging. bought other stuff and quality not great. Wanted to like them but won't be buying from them anytime soon.
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Review
#1499996 Review #1499996 is a subjective opinion of poster.
Product
Best Choice Products Ride On Toy
Reason of review
Bad quality
Loss
$160
2.5
Details
I bought my daughter a drone through the Walmart and we pulled it out of the box charged it and it didn't work. I pulled up my order through Walmart and it stated I have to deal with Best Choice. I emailed Walmart who emailed them. The company(Best Choice) sent me an...
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Review
#1439445 Review #1439445 is a subjective opinion of poster.
Product
Best Choice Products Rc Quadcopter
Cons
  • Made ridiculous offers for repairs on brand new items
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
Tags
  • bestchoiceisterrible

Best Choice Products review in Scottsdale, Arizona: Wedge Mat

3.1
Details
I ordered a wedge mat for my daughters to practice gymnastics. It arrived with a tear on one corner, but I didn't think it was a big enough deal to send back. The real problem happened when after about 3 or 4 times using it, the zipper around the entire thing broke, so it is now unusable. Because I reported it after the 60 day window, they won't do anything for me. Such a joke.
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Review
#1437197 Review #1437197 is a subjective opinion of poster.
Product
Best Choice Products Incline Mat
Cons
  • Cheap product that broke after minimal use
Reason of review
Damaged or defective
Loss
$140
Preferred solution
Re-send a new mat cover with a better zipper.
2.5
Details
Best Choice Products review - Horrible experience
Long story short bought a tree, didn't get the correct parts. Emailed them they called me an INCORRECT name, and tried to pay me 10$ to keep a 50$ tree I can't use. They said they'd give me a free tree, not so sure if it's true. Will see in 3-4 business days like they...
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1 comment
Anonymous
#1613991

After reading these comment by consumers I would not buy any First Choice Products. How are they allowed to stay in business?

Don't know why nothing is done for these consumers.

Feel said for those who have to deal with customer service department. Don't buy any of their products not shop at any store who sells their products.

Review
#1406654 Review #1406654 is a subjective opinion of poster.
Product
Best Choice Products Christmas Tree
Reason of review
Not as described/ advertised
2.5
Details
But it does not do the job. A dehumidifier marked from $159 to $79 seemed a good deal.But isn't the performance of other $79 dehumidifiers. Going to their page there is not direct contact information. Their return policy only includes unopened or damaged products. It...
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3 comments
Anonymous
#1586982

Best Choice Products.... difficult to find contact information for returns.

In order to return the product I had to pay shipping. They offered me $8 to keep it. Then$18 credit to keep it. I said no.

They gave me a return number. Had to pay $24 return shipping.

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Review
#1386288 Review #1386288 is a subjective opinion of poster.
Product
Best Choice Products Dehumidifier
Pros
  • Price
Cons
  • Poor performance
Reason of review
Not as described/ advertised
Loss
$79
Preferred solution
full refund or a better product

Contact Best Choice Products Customer Service

Website:
Mailing Address:
15101 Red Hill Ave
Tustin, California 92780
United States
Phone:
(844) 948-8400
All Best Choice Products Contacts

Best Choice Products Products and Services Reviews

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Latest Question

Best Choice Products Questions
3.3
Details
Shortly after purchasing this car for my grand-daughter I learned that all the car sounds stopped (motor start up sound, horn, mp3, etc), as well as the side lights. I have quite a bit of work experience with electronics, repair as well as manufacturing. I also have...
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Review
#1386100 Review #1386100 is a subjective opinion of poster.
Product
Best Choice Products Ride On Toy
Pros
  • Grand daughter liked driving the car when it had all the sounds
Cons
  • Sounds and side lights quit soon after purchase
Reason of review
Bad quality
Loss
$189
Preferred solution
Let the company propose a solution