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Best Choice Products review: Company policy needs looked

1.7
Details
Bought a ride on jeep for my grandson when he was small, thought it was a good price. Once he was old enough, i got the jeep out to assemble. Found no rear axle. Decided to call and get a replacement. They refused to let me have one, even if i purchased the replacement out of pocket due to company policy. Seriously? Said i could look around and try to find one at another retailer. I checked online, and nothing seems to resemble the size i need, so how is that going to work? Just wasted over $250 on this because i can't find this one single part anywhere and this company won't let me ourchase it separately. I'm not a welder who can just fabricate stuff.....
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Review
#1653842 Review #1653842 is a subjective opinion of poster.
Product
Best Choice Products Ride On Toy
Pros
  • Quick delivery
Cons
  • Poor customer service for a defective product
Reason of review
Problem with delivery
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
  • Missing Parts
2.0
Details

Update by user Jun 15

No

Original review posted by user Jun 14

Yes no answer they are closed
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Review
#1559773 Review #1559773 is a subjective opinion of poster.
Product
Best Choice Products Ride On Toy
Cons
  • Not resolved

Best Choice Products review: Bad customer service

1.6
Details
Tried to get some missing parts, but they didnt have any, so im stuck with a product that i cant use.
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Review
#1555418 Review #1555418 is a subjective opinion of poster.
Product
Best Choice Products Swing

Best Choice Products review: Not a happy customer I bought a grow tent and it has pin holes everywhere light leaks bad

2.1
Details
I ordered a grow tent off amazon and I set it up and it has pin holes everywhere light leaks not happy
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Review
#1460616 Review #1460616 is a subjective opinion of poster.
Product
Best Choice Products Greenhouse
Reason of review
Damaged or defective

Best Choice Products review: Bad return process

2.4
Details
Ordered a balance beam for my daughter, I ordered the wrong size and needed to return it. It was also not firm enough for her to stand on. Sent 3 emails to receive the “return form” I needed. No response, then when I finally did get a response it was BCP offering me $3.20 to keep the product and save me hassle... how ridiculously random. I said no and got the form, unfortunately with this company you have to pay for the shipping to return. I still paid and sent it back out of principle. I will not order from this company again
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Review
#1456681 Review #1456681 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Best Choice Products review: Horrible smelling chairs

1.6
Details
Best Choice Products review - Horrible smelling chairs
I bought two leather recliners from best choice products. They arrived quickly in busted cardboard boxes. The boxes had to be thrown out. Both chairs smelled like burnt rubber and eventually made my entire house smell like burnt rubber. It has been two weeks, they still smell horrible. I have tried all remedies found online to no avail. On top of that, they can’t even be sat in. One broke immediately upo first use. Would love to try to get a refund but unfortunately the products have to be in their original packaging!! What a joke. Do not buy A SINGLE THING from here. Not worth it.
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Review
#1451398 Review #1451398 is a subjective opinion of poster.
Product
Best Choice Products Recliner
Reason of review
Bad quality
1.5
Details
Bought a foldable treadmill. Hardly used but outside of warranty. Starting emitting a smell, not sure how to describe it. Then it would just spontaneously shut off with an error code 8. I called in but they couldn't find the error or how to diagnose it. They tried...
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Review
#1449086 Review #1449086 is a subjective opinion of poster.
Product
Best Choice Products Treadmill
Cons
  • Poor customer service
  • Product quality
Reason of review
Damaged or defective
Loss
$362
Preferred solution
Replace product or give refund
Tags
  • Very Bad Customer Service
  • Rip Off
  • Poor Quaility

Best Choice Products review: Broken part

2.0
Details
We have a fireplace and the part that makes the flames glow is broken.
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Review
#1448111 Review #1448111 is a subjective opinion of poster.
Product
Best Choice Products Fireplace
Reason of review
Damaged or defective
Loss
$155
Preferred solution
Part
1.8
Details

Update by user Jan 16

Order Number 114-5216907-9715410

Original review posted by user Jan 07

Ordered Granddaughters first full size bed,a SKY 4691,it came in a good early fashion,quickly,but minus a essential bed rail to completely assemble it.Cannot speak to a human,was offered $14.00 yet this is ridiculous,paid over $100 in...
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Review
#1443093 Review #1443093 is a subjective opinion of poster.
Product
Best Choice Products Bed
Cons
  • Not a complete product and no way to resolve
Reason of review
Damaged or defective
Loss
$120
Preferred solution
Deliver product or service ordered

Contact Best Choice Products Customer Service

Website:
Mailing Address:
15101 Red Hill Ave
Tustin, California 92780
United States
Phone:
(844) 948-8400
All Best Choice Products Contacts

Best Choice Products Products and Services Reviews

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Latest Question

Best Choice Products Questions

Best Choice Products review in Oak Lawn, Illinois: Don't buy this Treadmill. It's dangerous

2.1
Details
I purchased the $299. treadmill. It is a horrible product. When I called to inquire about fixing my problems with the treadmill. They sent me a link to a video that was in a foreign language. When I called back, they gave me the run around about how to adjust the belt. Well it's been over a year. Still can't get belt adjusted and it's running like ***
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Review
#1442923 Review #1442923 is a subjective opinion of poster.
Product
Best Choice Products Treadmill
Cons
  • Poor customer service
Reason of review
Bad quality
Loss
$200
Preferred solution
Full refund