Best Choice Products Reviews and Complaints
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Most Helpful
Bought a ride on ATV through Google express. It was used a birthday gift. Unfortunately when the gift was turned on, after being charged, the power button would light up, but nothing else would happen. No acceleration, no radio, no noise, no forward backword movement,...
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4 comments
Shopping Expert
As stated on help.bestchoiceproducts.com, if the customer is not satisfied with the service or product, it is possible to make a return within 60 days from the purchase date. Best Choice also assists with a refund or exact replacement if the purchased item is damaged or defective.
The company can also cover shipping costs.
If you want to make a return, please contact the Best Choice customer care team to receive a return form. The company contact details are available on the Best Choice Contacts tab on the Pissed Consumer website.
The company can also cover shipping costs.
If you want to make a return, please contact the Best Choice customer care team to receive a return form. The company contact details are available on the Best Choice Contacts tab on the Pissed Consumer website.
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Review
Product
Best Choice Products Ride On Toy
Reason of review
Bad quality
Best Choice Products in Willimantic, Connecticut - I never got my order and I paid for it
Never received my order order number 1202 Spa hot tub already paid for I got the tracking number it's obviously lost want a f refund
Review
Service
Best Choice Products Shipping Service
Reason of review
Problem with delivery
Loss
$68
Preferred solution
Full refund
Best Choice Products in Waynesboro, Mississippi - Horrible
The customer service is absolutely horrible. I was called from them about an email inquiry of a problem. The rep has obviously no business dealing with folks with problems. Very rude...actually arrogant. After telling him what an *** he is, I hung up. Then, his “Manager” called & asked me about the problem. When I had finished going through the scenario, all I could hear from the other end of the phone was animated snoring.....they were ridiculing me. Never in my life will I ever buy anything offered by this company! In short, they suck and deserve to be snored at by consumers.
1 comment
Review
Best Choice Products in Waynesboro, Mississippi - Ice maker install part question
My issue wasn’t resolved as your customer service agent informed me that since Best Choice Products does not sell parts to the products they sell. I was informed that BCP would send me a free part if the product had been bought directly from them but not so if purchased from brick & mortar establishments. This policy is wrong and only, in my case, breeds negative sentiments. Why would I want to choose BCP for future purchases? I wanted to buy a part For an ice maker that’s never been used but couldn’t. If BCP thinks it can grow it’s business with customer service as poor as this, then I can think very differently about which supplier I trust with my hard earned money.....regardless of which vendor sold it to me. Jules @ 985-969-5479.
Review
Best Choice Products - Broken
Trying to give me a refund for a product that is been bad twice and I’ve had to wait over two months to get worst customer service ever I will never buy another product from them
Review
Cons
- Everything about them and their products
Reason of review
Bad quality
Loss
$200
Preferred solution
Give me an upgraded product
Tags
Best Choice Products - Aweful
Electric grass trimmer won't even cut grass and they won't refund my money was first offered $10 than $14 than $18. Used one time. I paid $45.99
Review
Cons
- Nothing was decided ask for a supervisor to call me
- Very poor quality
- Hassle free return policy that is a joke
Reason of review
Bad quality
Loss
$46
Preferred solution
Full refund
Tags
Best Choice Products - Low quality item sell by this company
I bought a water dispenser that just last 9 months.. company don,t want to do anything to fix this problem since they only offer 60 days warranty... who wants to expend $140 to last couple of months?? horrible customer service... Stay away from their products!!
Review
Cons
- Low quality items not a bbb certified
Reason of review
Bad quality
Loss
$135
Preferred solution
Full refund
Best Choice Products - Can not find parts for my granddaughter jeep
Remote Steering broke and BCP said they can not disclose any parts info.
Review
Pros
- Kids enjoy riding it
Cons
- No parts available
Reason of review
Poor customer service
Loss
$175
Preferred solution
Let the company propose a solution
Tags
Best Choice Products - Total scam
Order a folding treadmill needed for my COPD Came in damaged called the day I received it. Days of my emails to them hours on phone promising a replacement with 5-7 days I was so upset today being lied to it was a horrible experience
Review
Cons
- Poor customer service
Tags
Worst money I’ve ever spent, if I could give this product zero stars I would! Bought A pink kids Jeep for my daughters second birthday and she loved it! Worked perfectly for a couple of months and then out of nowhere stopped working. Won’t move forward or backwards,...
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Review
Product
Best Choice Products Ride On Toy
Cons
- No solution to problem
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
Best Choice Products - Do not buy anything from this company they do not stand behind there products customer service will not reply to your emails
I bought a bcp portable ac unit on July 4 2019 mid September the conditioner fan broke and damaged the fins on the lower coil cooler all i wanted was a new fan for it sent three emails to bestchoice products and no reply so my 400.00 ac unit is junk unless i want to buy a 100.00 fan for it
Review
Pros
- Affordably
Cons
- No support
Reason of review
Damaged or defective
Loss
$355
Preferred solution
New fan free of charge i will install
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I have friends who had faulty purchases and were treated like crap by customer service.