Returned a bed and was told the refund was processed multiple times when it had not. Was even told it was a problem on Walmart’s end but customer service at Walmart verified it was never done.
Originally they tried to blame me saying we weren’t home for delivery (Houston), when it was a return delivery to their warehouse (Indiana or Illinois) and they weren’t there to receive it. Was finally told it was a “glitch” in there system and that they could assure me I would receive my refund in 3-5 days. Spoke with multiple people and they each said the refund team was processing it or that it was pending. They changed their story so many times on the phone it definitely seemed made up.
One person told me that only Walmart could issue return and another person told me only best choice products could refund it since it was sold through them. No one would get me actual information.
Product or Service Mentioned: Best Choice Products Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $115.
Preferred solution: Full refund.
Best Choice Products Cons: No refund has been issued.