Received a very heavy shipment (2 packages) on December 14th that I did not order. It was addressed to someone I do not know, but the address was mine.
How they screwed that up I'll never know, but I immediately called and was on hold for 40 minutes, after which I hung up. Their website says to either email or communicate via chat. I emailed them and received an automated response: "Please understand that during the holiday season email response time may range from 3 to 5 days. If you need more immediate assistance, please feel free to reach out to us via phone at 844-948-8400 or via chat through our website." This is a joke because #1 they don't answer the phone, and #2 there is no chat feature on their website that I can find.
I emailed again and told them this, and got the same automated response again. This is really unfortunate because whoever ordered this likely ordered it as a Christmas gift, they paid for it, and now they're not going to get it.
Product or Service Mentioned: Best Choice Products Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Best Choice Products Cons: Sent a shipment i did not order.