I ordered a safety gate and when it was delivered the gate was all busted up. I can’t use it because of vital pieces benign damaged, especially the door to the gate is broken.
I have tried to initiate a return and they have sent me three emails offering me “partial” refunds ranging from $15-$25 and to keep the broken gate.. I paid $72 for it.... why would I accept such a lesser amount and then keep an item that I will inevitably throw away. I will NEVER order from this company again!!!
I originally ordered from Walmart.com, which of course, utilizes numerous other sites to sell from. I will fight this until I am fully satisfied and reimbursed.
Product or Service Mentioned: Best Choice Products Baby Gate.
Reason of review: Damaged or defective.