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Best Choice Products review in Lawrence, Indiana: Not able to get replacement parts

I received a modular 6-piece wicker sofa set for Christmas. My dog damaged one of the seat cushions and customer service is saying that I am not able to BUY another cushion to replace it. I am telling all of my friends and family to NEVER buy anything from DCP because of the terrible customer service!
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Review
#1610372 Review #1610372 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Cons
  • Can not get replacement parts
  • Customer service is patethic and return policy is a sham
Reason of review
Poor customer service
Loss
$600

Best Choice Products review in Franklin, Indiana: Buyer Beware NOT a reputable company

If you purchase from them and are missing parts after 60 days you are screwed!
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Review
#1544473 Review #1544473 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Choice Products review in South Bend, Indiana: Product return

Keep dies not work right
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Review
#1505523 Review #1505523 is a subjective opinion of poster.
Reason of review
Damaged or defective

Best Choice Products review in Indianapolis, Indiana: Placed an order twice by mistake

I got a notice from BCP that they're was a problem with my order that wasn't completed on my daughters email. I went back to my order and thought I was completing my order for the greenhouse that I ordered for them. Afterwords I thought I'd better make sure that I hadn't ordered it again, which I found out that I had. Please cancel one of the orders. I already bought one earlier this week for myself, and my daughter & husband said they'd like to get one. So I told them that I'd get it for them. Screwed up and wound up ordering two different times thinking the first didn't go through.
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Review
#1478825 Review #1478825 is a subjective opinion of poster.
Reason of review
ordered twice
1.5
Details
Bought a foldable treadmill. Hardly used but outside of warranty. Starting emitting a smell, not sure how to describe it. Then it would just spontaneously shut off with an error code 8. I called in but they couldn't find the error or how to diagnose it. They tried...
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Review
#1449086 Review #1449086 is a subjective opinion of poster.
Product
Best Choice Products Treadmill
Cons
  • Poor customer service
  • Product quality
Reason of review
Damaged or defective
Loss
$362
Preferred solution
Replace product or give refund
Tags
  • Very Bad Customer Service
  • Rip Off
  • Poor Quaility
1.8
Details

Update by user Jan 16

Order Number 114-5216907-9715410

Original review posted by user Jan 07

Ordered Granddaughters first full size bed,a SKY 4691,it came in a good early fashion,quickly,but minus a essential bed rail to completely assemble it.Cannot speak to a human,was offered $14.00 yet this is ridiculous,paid over $100 in...
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Review
#1443093 Review #1443093 is a subjective opinion of poster.
Product
Best Choice Products Bed
Cons
  • Not a complete product and no way to resolve
Reason of review
Damaged or defective
Loss
$120
Preferred solution
Deliver product or service ordered
1.6
Details
Best Choice Products review - Customer Service no help
Best Choice Products review - Customer Service no help
Best Choice Products review - Customer Service no help
Best Choice Products review - Customer Service no help
Bought a ride on ATV through Google express. It was used a birthday gift. Unfortunately when the gift was turned on, after being charged, the power button would light up, but nothing else would happen. No acceleration, no radio, no noise, no forward backword movement,...
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4 comments
Irene Moore
#1713101
Shopping Expert
As stated on help.bestchoiceproducts.com, if the customer is not satisfied with the service or product, it is possible to make a return within 60 days from the purchase date. Best Choice also assists with a refund or exact replacement if the purchased item is damaged or defective.

The company can also cover shipping costs.

If you want to make a return, please contact the Best Choice customer care team to receive a return form. The company contact details are available on the Best Choice Contacts tab on the Pissed Consumer website.
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Review
#1441154 Review #1441154 is a subjective opinion of poster.
Product
Best Choice Products Ride On Toy
Reason of review
Bad quality

Best Choice Products review in Crown Point, Indiana: Defective 6v police car

2.3
Details
The peddle stuck and it wouldnt stop. It flipped my grandson. And the wires snapped. Destroyed my grandsons christmas. Very unsafe.
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Review
#1433441 Review #1433441 is a subjective opinion of poster.
Product
Best Choice Products Ride On Toy

Best Choice Products review in Indianapolis, Indiana: Getting the run around on my refund.

Returned product to warehouse in Plainfield In. Didn’t receive my refund so I contacted live chat.Gave info he needed but was told he had nothing on it. Said I needed to contact customer service. Tried to do that,but with no luck. I need help or I will contact Better Business Bureau.
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Review
#1416908 Review #1416908 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Best Choice Products Customer Service

Website:
Mailing Address:
15101 Red Hill Ave
Tustin, California 92780
United States
Phone:
(844) 948-8400
All Best Choice Products Contacts

Best Choice Products Products and Services Reviews

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Best Choice Products review in Indianapolis, Indiana: Horrible product and customer service

1.0
Details
Best Choice Products review - Horrible product and customer service
Best Choice Products review - Horrible product and customer service
Opened our Christmas Tree, set it up and it lasted 10 minutes and every light went out. Concerned it would start a fire. I requested a full refund, sent pictures and continue to get the run around. I am ready to get a lawyer. Never had a worst experience.
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Review
#1415380 Review #1415380 is a subjective opinion of poster.
Product
Best Choice Products Christmas Tree
Cons
  • 10 minutes after lighting christmas tree all lights went out
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund
Tags
  • Very Bad Customer Service
  • Poor Quaility
  • No Customer Service Support