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We bought a patio umbrella. We had the umbrella just over 6 months and the base just cracked in half.

We hadn't even used it much. I emailed Best Choice Products and they stated there was nothing they could do since it had been over 6 months. I was not happy about that but did ask them if I could at least buy just the base. They stated they don't sell just the base.

This means I will have to go out and buy a brand new umbrella. Horrible customer service.

I will never shop with them again. Not at all customer friendly!

Product or Service Mentioned: Best Choice Products Umbrella.

Reason of review: Poor customer service.

Monetary Loss: $75.

Preferred solution: Full refund.

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Hello, this is Customer Service Center. We are so sorry to hear of the broken base.

We would like to find a resolution for you as soon as possible.

We understand that we have had an extended period of wait time on our phone system. Please bear with us as we are assisting our customers in order of which the call was received in.

We do assure you that we are working efficiently and diligently through our inquires that we receive.

Please contact us on Facebook, Twitter or Instagram for a quicker response.

We also have a Live Chat option at our direct website at

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