Update by user Jan 05, 2018
Not resolved yet but finally bc I spoke with walmart and walmart contacted best choice they sent me an RMA number..... NOT A SLIP so I don't have to pay for returning the item but an RMA number which at this point is fine bc walmart said they would cover the shipping costs.
I am just glad to finally have a response from them and to be able to move this process along. Still if I were any of you considering Best Choice Products I would reconsider it.
Original review posted by user Jan 05, 2018
Absolutely horrible, non-existent customer service. They literally don't answer phones EVER.
They don't answer emails EVER. Only interaction I have had with this *** company is automated emails sent to me over and over stating they are so busy and will reply but they never do as well as computer automated voices saying they are experiencing high call volume and can't answer the phone. Who the *** runs a business like this??? All I want to do is return this stupid basketball goal which is brand new in box so I can get my money back to buy the correct basketball goal.
I cannot get anyone to respond to me and I am furious. All I see online about this company is horrible reviews and customers say the exact same things I am saying. NO customer service, nobody will answer the phones or emails, cant get in touch with any living human who works at this company. I am making a complaint to Walmart which is who I bought this goal through as well as the BBB bc this company needs to stop selling anything.
IF you can't answer a phone or at the very least respond to an email then you need to find another career path. I have called at least 10 times and sent probably 10 emails within the last week and a half and NOTHING. Save yourself time and frustration and DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY. My wife bought me this basketball goal for my Christmas 2017 present thinking it was a good goal.
However, women aren't very good in the sports area so she thought she did well when in fact she bought me a goal that is fit for a 5 or 6 year old and I am 29 years old. All I want to do is return it unused for a refund so that I can purchase the basketball goal that is perfect for my age and experience.
Had I receieved at least one call or one email from a real live human being who at least gave me some bit of information I would be a satisfied customer. But because I have heard nothing for over a week I am extremely frustrated with this company.
Product or Service Mentioned: Best Choice Products Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $60.
Preferred solution: Full refund.
Best Choice Products Cons: Any of it i just want a damn refund an rma slip please.