Not resolved

NEVER ,, I mean never ever purchase anything from this merchant, had a hammock delivered with stand,, one wing nut and hook was damaged,, so could't use the product,, One would think that THIS IS REALLY SIMPLE SOLUTION.. So contacted their customer service three times via email, and asked if they could just ship out replacement the hook and wing hut......

initial response, they couldn't located the order ,, so copied and pasted that along with a photo of the part in question..., day later, can't find deliver address or order, I snap shot the order and delivery information on Amazon account, another email, oh by the way,, all from their " customer support" but each one came from a different individual, third time,, unlucky again..

,,So I tried calling the help line,, several hours no one picked up,, perhaps they only have one person employed.... still not resolve, had to contact the credit card company to request a credit,, Worst customer service,,

Product or Service Mentioned: Best Choice Products Hammock.

Reason of review: Damaged or defective.

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