Eyvette Isi

Delivered a pile of Junk to my doorstep!

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Ordered a workout bench for Son. They delivered a pile of steel parts thrown in a badly damaged, taped up, ripped box. Half the assembly hardware is missing! They refuse to pick up their junk and refund my money! Can you believe it. They said they're so sorry... I guess Kiet Law, Chief Executive Officer Co-Founder of BCP at Best Choice Products, needs some depression meds he's So, so sorry for this!
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Loss:
$120
Cons:
  • Cant be trusted

Preferred solution: Full refund

User's recommendation: Kite Law needs your money more than you do, so count on not being made whole when they send you your crap in a box!

ww l

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Verified Reviewer

Lousy company

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Bought patio furniture which they shipped by FedEx but was never received. After advising them I had not received it, I got the runaround for 2 weeks by their customer service dept who said it was, and that the matter was closed, so tough for me. I called FedEx myself and just received confirmation from them that they delivered to the wrong address, but that they didn't know where it is now. It was that easy but not for BCP. They're the worst. Stay away!
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Loss:
$500
Cons:
  • Never delivered
  • Two thumbs down

Preferred solution: Deliver product or service ordered

User's recommendation: They're the worst. Stay away!

Julie O Xct

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Verified Reviewer
| map-marker Woonsocket, Rhode Island

Furious over delayed refund

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There are many. Customer service sucks. I spent over $250. for a Xmas tree. It was 9 feet tall and could have been beautiful, if it didn't come with a dinky stand that it no way could handle the 80 pound weight. The stand broke, 1 of the lights (there were 1,000) fell out and caused two chains of lights to go out, and no way to figure out which of the 500 lights caused the problem. NOW, 8 days after it was delivered I am still chasing my refund, have had 4 live chats all with different answers. Still do not have a dime. Want to be lied to? Want to wait an inordinate amount of time for a refund? Want an inferior product? Then THIS is your kind of company.
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User's recommendation: find another company

Connie S Ynr

Pump not working on fountain

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Called & was told that she Could not find our name in your system Nor do you sell the pump we need -again!! Not happy & will NOT buy another one from you! Very displeased!!
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Loss:
$150
Cons:
  • Poor costumer service

Preferred solution: Full refund

User's recommendation: Was good at first but pump keeps breaking & they do not sell just a pump for replacement

Graham E Nzf

Missing parts and parts don’t match manual

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Went on Chat Line with Veronica. I really just needed four tiny screws that didnt Cone with the product. I sent plenty of photos. The answers: go to Hardware store!!!! Lowes and HD dont carry these minute screws. I even asked for this screw size. No response.
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Preferred solution: Send me four screws and the correct

User's recommendation: If you have BCP products you’re on your own. They come from China and they carry no parts.

Anonymous

Return and oictures

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Best Choice Products - Return and oictures
Best Choice Products - Return and oictures - Image 2
Best Choice Products - Return and oictures - Image 3
Best Choice Products - Return and oictures - Image 4
Part missing. Told to return item which I did. Need a new one by Thursday since I am hosting a 50th birthday party on my patio that day!!!
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Pros:
  • It was easy to order
  • Price and the fact that they use walmart
Cons:
  • Poor packaging a d replacement
Anonymous
map-marker Johnston, Rhode Island

Missing hardware for gazebo

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Apparently a whole second box is missing from the set which includes hardware and braces. They wont sell it or ship it to me or anything because I dont have some number they insist on having. I told them I would literally PAY for it!
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guy s Hvj

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Verified Reviewer

Poor customer service and support

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The products they offer and the price are very attractive; HOWEVER, watch closely on any warranty they may provide. We purchased a motorized car and they only warranted it for 60 days. That is my fault for not noticing that at purchase. We began having issues after about 6-8 months. We tried to contact support but will only chat online - they will not speak to you on the phone at all! I opened a ticket up with them and was promised to receive a call back from their escalations team. I was instructed to wait 72 hours for them to call me back. After waiting about a month with no contact back from them, they simply closed the ticket...no questions asked...no resolution offered. I contacted them back and they stated they have no technical support and they can only offer tips from the user manual. I just do not understand why they could not have relayed this to me up front. i was able to resolve the issue on my own and was nothing they even suggested.
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Pros:
  • Attractive pricing
Cons:
  • Poor customer service and support

Preferred solution: Let the company propose a solution

User's recommendation: Find another vendor, stay away from them

Anonymous
map-marker Laurelton, New Jersey

Missing order

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Never received order contacted 6 times today was told item was not in stock
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User's recommendation: Don’t order from this company

Anonymous
map-marker Orwell, Vermont

Bad experience

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Ordered chairs on eBay. Products never shipped. Was a battle and took a long time to get a refund. All one stars because of this experience.
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User's recommendation: Avoid this company

Gene S Zoh

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Verified Reviewer

Missing my my umbrella ordered and paid for some 8 weeks ago..

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I received notification that my umbrella was shipped but it never arrived.. I have been unsuccessful at getting in contact with you or Walmart where I placed my order.. I live in OC and it is a short drive to your office.. Do I need to show up to get any response?
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Loss:
$189
Pros:
  • Loved the pricing
Cons:
  • Need it to be delivered

Preferred solution: Deliver product or service ordered

User's recommendation: Not AT THIS TIME!

patrick s Ixv

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Verified Reviewer

Wrong Address

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I bought a keyboard online for my nieces birthday. She lives in Arizona and I live in Daytona.. In the ordering on line process, I DISTINCTLY put her Arizona address as the shipping address. I entered my address as the billing address. When I got to the check out it had my address in Daytona listed as the shipping address. I had no way or reversing THEIR mistake. I was very pissed off. I even tried to contact the distribution center but got a busy signal over and over and over. I had to refuse the shipment and send it back and cancel the payment through my bank. Thanks Worst Choice Products.
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Cons:
  • Many
  • Customer service

Preferred solution: Apology

User's recommendation: DO NOT ORDER ANYTHING ONLINE WITH THIS BUSINESS UNTIL THEY RE ESTABLISH PHONE CONACT WITH CUSTOMER SERVICE.

Anonymous
map-marker Detroit, Michigan

My Shiatsu foot messager not working

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I need to return this product and I have no return slip and can't in contact and I need my money back
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Anonymous
map-marker Wichita, Kansas

I have a missing package and I would like to get refund.

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I did not receive my package for damage in the process to my home address. This incident occurred on May 9, 2020. I've requested a refund for this missing item. I've constantly been sending emails and try to get a response for more than a month now. Its June 9, 2020, and I have not received what I ordered, the refund I requested, nor a response back. Terrible customer service.
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Anonymous

Item BLEW up and BCP doesn't care

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I received a new Wicker Fire Pit Table and the glass wind guard blew up after 2 hours of the fire turned on low. Luckily no one was killed. I chatted with BCP 4 1/2 days ago. I was told by the BCP agent on the chat I would receive a call from BCP within 48 hours. It has been over 96 hours. I have chatted 2 times since the first chat and the BCP agents state the exact same thing (it's all pre-written script). Plus, there are no functioning phone numbers. BCP provides ZERO Customer Service. I am stopping payment on my CC. I am also looking at other measures of action to bring against BCP.
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User's recommendation: A V O I D BCP