State: California City: Ontario Clear all filters (12 of 662 reviews match)
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1.0
Details
Horrible customer service. You wait on the phone for hours and then they disconnect you promising if you call a certain number you'll be bumped to the front- absolute lies. Then you just wait for another 2 hours. So annoyed at the lack of care for their customers and...
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Review
#1080533 Review #1080533 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Cons
  • Crappy item
  • Customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund

Best Choice Products review in Ontario, California: Runneth Over

4.6
Details

Update by user Jun 07, 2017

No real problem except I had to wait over 40 days to know if I had to return it or not and when it was necessary I had a good person who helped it all work out even better than I had assumed/expected/hoped/ prayed. I was never 'pissed' but I might have been if not for the policy on returns and the help from "Angelica" that made it an easy and glad task.

Original review posted by user Jun 07, 2017

I had a patio table/umbrella stand that was ordered before a possible move was known days later. I had to hold on to the Best Choice Product until it was resolved for certain. Weeks later ... I called the company and quickly received an RA# and excellent service (and "vibe") from a young lady named Angelica. And she was for me today, the one who let me relax my mind that all was well and as hoped. Very helpful and pleasant. She "did me one better". I certainly appreciated the time and the response and the generous spirit that greeted me after a bit long, mid-afternoon wait. 5 Stars to Angelica and Best Choice for a good and lasting experience.
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Review
#1057781 Review #1057781 is a subjective opinion of poster.
Service
Best Choice Products Sales Representative
Reason of review
Good customer service
1.3
Details
I run a daycare out of my house and needed to purchase a table that would seat 6 children and wasn't very big (my kitchen isn't big at all). I found my table with three chairs and a bench for $250 online at walmart. I was jacked. It was 50% off. That was my first...
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Review
#1050022 Review #1050022 is a subjective opinion of poster.
Product
Furniture Set
Pros
  • Fast delivery
Cons
  • Crappy item
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Full refund
Tags
  • Customer Service Non-existent
  • Waste Of Time
  • Poor Quaility

Best Choice Products review in Ontario, California: Never shipped product

1.0
Details
I ordered outdoor sofas for christmas. They were guaranteed by xmas eve, they have yet to arrive. they don't answer their calls, they don't care about customer service. they now finally answered and stated "its far too into process to cancel" they havent shipped anything. What a joke. Walmart is no help. i opened a dispute with my amex. luckily we have attorneys in my family, thats my next step. Companies like this should be out of business. Walmart should also step up and assist these situations. They should be help accountable for their choice of companies they work with. Shame on you best choice products, you made our christmas quite complicated without the sofas. i was patient and understanding, until 2 months later when you tell me you can't cancel, but you havent shipped or apologized or even given a reason or expected delivery date.
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Review
#998358 Review #998358 is a subjective opinion of poster.
Service
Best Choice Products Shipping Service
Cons
  • Way they handle customers
  • This company at all
Reason of review
Poor customer service
Loss
$752
Preferred solution
Full refund
3.5
Details
I purchased a defective toddler Quad as a Christmas present for my grandson. There was NO paperwork (Invoice, return label) enclosed. It was missing screws and the it could NOT be charged. I called on average 3-4 times daily for ONE WEEK immediately after Christmas....
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Review
#997056 Review #997056 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Reason of review
Good customer service

Best Choice Products review in Ontario, California: Missing Item

1.0
Details
I purchased a toy from Kmart and when I went to return it I was told it came from Best Choice Products. I mailed it back from the post office and even emailed them once I sent it back. I don't have my receipt because we are moving and started throwing away stuff. I have emailed them, Kmart, Sears, and no one attempted to help me. Oh and I paid 12.50 to return it. Now I'm out of $50. I will never purchase again from none of the above stores mentioned. The post office couldn't track my product because the 1 month cut off time was 1/16. They were closed yesterday and I called today. #TheSystemFailedMe. SMH
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Review
#992624 Review #992624 is a subjective opinion of poster.
Cons
  • Way my issue was handled
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund
1.0
Details
I have received an item SKU: SKY2526 from FEDEX on 1-9-16 and I did not order, have no idea who may have and I do not know why it is sent or by whom. Order No. 28067509 On the box my name is on it, but I did not order this item. It is a small bicycle for a female child...
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1 comment
Anonymous
#1277098

Hello, I have had the same thing happen. They sent me a treadmill that I did not order. Can you tell me if your incident was resolved?

Review
#989846 Review #989846 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
contact me about the shipment

Best Choice Products review in Ontario, California: Poor quality products and even worse customer service

1.7
Details
I purchased a drone through Walmart.com unaware that he it was a Best Choice product. The drone did not operate properly and it was not functional. I contacted the company to get information on how to get my refund. You could only send an email explaining the problem. I sent the original email on December 29, 2016 and still not resolved by January 6, 2017. No one from the company wants to help you and they clearly send the message that they don't like their customers. They don't need their customers. They don't need your business. I am about to get an attorney to a playing in the small claims court. Trying to call them is useless- just waited 20+ minutes on hold probably to a line that no one will answer.
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Review
#986801 Review #986801 is a subjective opinion of poster.
Product
Best Choice Products Rc Quadcopter
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
2.7
Details
I ordered a Computer Chair on November 24,2016 give it to my Wife for Christmas trying to return it on December 27,2016 can not get a hold of the company would not order from them again thought i was ordering from Walmart.com not a third party. i have sent emails and...
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Review
#980661 Review #980661 is a subjective opinion of poster.
Product
Best Choice Products Chair
Reason of review
Poor customer service
Loss
$54
Preferred solution
Full refund

Contact Best Choice Products Customer Service

Website:
Mailing Address:
15101 Red Hill Ave
Tustin, California 92780
United States
Phone:
(844) 948-8400
All Best Choice Products Contacts

Best Choice Products Products and Services Reviews

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Latest Question

Best Choice Products Questions
1.9
Details
On 12-08 i ordered an item through walmarts website and on 12-13 i received the wrong item. After multiple phone calls to them which the call was terminated everytime I picked the customer service option, and 5 emails with no contact through email or a real person, I...
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1 comment
Anonymous
#1582988

Thank you for posting this. I had the same type of experience thinking I was buying from Walmart, but really it was a third party seller offering inferior product quality and horrible, non-existent customer service.

I took my item into a Walmart store and refused to leave until I got proper customer service. They were actually pretty understanding in the store, and issued me a refund, BUT I will never NEVER EVER EVER EVER shop these third party garbage sites again.

You are correct: Walmart, Amazon, etc. ought to be ashamed to allow these sellers to use their name.

Review
#976524 Review #976524 is a subjective opinion of poster.
Product
Best Choice Products Sky635 Hose Reel Cart
Reason of review
Poor customer service
Loss
$92
Preferred solution
Full refund
Tags
  • Customer Service Non-existent