3374 Plainfield Rd, Indianapolis, IN 46231, USA
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Update by user Nov 07, 2018

I Need the entire swivel end of the canopy top Which broke in normal use PARTs: "C" (1), "M" (2). "Q" (2) – per the parts diagram.

Original review posted by user Nov 06, 2018

“Best Choice” Products Reviews - SKY2134

Selling items cheap is JUST ½ of the job.. – anyone can do that !..

The other ½ of the job.. which is just as important.. is the follow-up customer service support..

You must ‘stand behind’ your products… cause If the seller doesn’t believe in their products enough to ‘back them’, then why should we buy them ??!..-

Without that 2nd ½.. you have NO RETURN CUSTOMERS !!

BUYER BEWARE ! –

If these “Best Choice” Products break - then you’re ON YOUR OWN ! – NO customer support !!

U GET WHAT U PAY FOR w/ “Best Choice” Products-

!.. NO follow-up customer service support !!

If/when a part breaks on the “Best Choice” Products- you’re S.O.L. [Out of Luck!} they don’t have any replacement parts [even though they still ‘make’/sell that same product..! – You’re on your own to figure out how to repair their product!!.. or you’ll have to RE-BUY that SAME product over again !! (& then trash the 1st product you bought from them] !!

WHY SHOULD I ORDER FROM UR CO AGAIN,.. if I cant get any better service afterwards??

REMIND ME AND EVRYONE ELSE NEVER TO ORDER FROM - “Best Choice” Products AGAIN !

U GET WHAT U PAY FOR !

Spending Hours On Phone And Chat With Cust Srvc !

$150 -

Either replace product, or send me replacement part,.. or 80% off reorder of same product.

I Need the entire swivel end of the canopy top

Which broke in normal use

PARTs: "C" (1), "M" (2). "Q" (2) – per the parts diagram.

Product or Service Mentioned: Best Choice Products Customer Care.

Reason of review: Bad quality.

Monetary Loss: $155.

Preferred solution: Either replace product, or send me replacement part,.. or 80% off reorder of same product..

Best Choice Products Pros: Price.

Best Choice Products Cons: Customer service.

  • Poor Quaility
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Anonymous
#1603508

I did FINALLY figure out how to repair / replace this part .. it wasn’t easy !

Bottom line = YOUR product didn’t hold up, & YOU DON’T offer/sell any replacement parts, AND YOU DON’T OFFER ANY CUSTOMER SUPPORT TO ‘STAND BEHIND’ YOUR PRODUCTS !! And you sell product w/ inferior quality pcs..

you have plastic screws when they should be metal –to hold up and last !.. I had to to repair / replace this plastic screw part w/ a metal screw.!

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