Not resolved

I purchased a truck for my son for christmas for my son came with no hardware kit,no charger, and went to put together for christmas and nothing was there to complete it called multiple times and no answer said they will call you back that is crap computer does said they will put you at front of line thats crap also waited for over an hour still nothing also emailed them christmas eve no responce back please dont waste your money with this company of scammers its almost been a month they wont call or answer emails at all all there line says is there experiencing high volume of calls i bet they are and all are pissed off thats why they will not answer anyone.

Product or Service Mentioned: Best Choice Products Ride On Toy.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Let the company propose a solution.

Best Choice Products Cons: No one ever answers the phone or returns messages or ships items.

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Hello, this is Customer Service Center. We are so sorry to hear that your Sons Truck did not arrive with the hardware or charger.

We would like to find a resolution for you as soon as possible.

We understand that we have had an extended period of wait time on our phone system. Please bear with us as we are assisting our customers in order of which the call was received in.

We do assure you that we are working efficiently and diligently through our inquires that we receive.

Please contact us on Facebook, Twitter or Instagram for a quicker response.

We also have a Live Chat option at our direct website at


I called Best Choice Products today regarding a 12 Volt Ride on Jeep.I work for an Authorized Service Center and was trying to obtain a circuit board for our clients Jeep. All the company wanted to know is the order number, once I gave it to them ( product was out of the warranty period,) they kept telling us that it was out of warranty and that they couldnt do anything.

I asked what they suggest I do, they said to re-purchase the toy!!! So the customer should spend another $400 on a vehicle that may or may not work...

All I wanted was to get parts! This company is the biggest scam I have ever seen!!!!

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