We purchased a bestchoice patio heater less than a year ago. A wind storm blew the unit over and broke the long vertical glass tube in the center of the unit.
Fully knowing there was a 60 day warranty I called bestchoice to purchase a replacement part. I was told I could receive a new part if the unit was under warranty but if it was not I could not get one ! I couldn't believe her so I asked for her supervisor; she told me the same thing ! Effectively she told me to have it made locally or it is junk !
I asked her to give me the manufacturers name and number so I can get it from them. She told me they were overseas and I could not get it from them ! I have never heard of anything like this !
Lesson learned, don't buy a bestchoice products ! This also shows you not to buy overseas cheap Junk !
Product or Service Mentioned: Best Choice Products Sky2386 Heater.
Reason of review: Warranty issue.