Product: Best Choice Products Customer Care Clear all filters (148 of 148 reviews match)
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1.4
Details
Ordered umbrella from BCP. trying to order Red. Kept changing back to default first choice of Tan. I do not think it was my computer that kept changing it back to Tan, I think the BCP website was screwing up. Finally thought I had ordered Red only to see confirm e-mail...
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Review
#1644520 Review #1644520 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Pros
  • Attractive pricing
Cons
  • Dreadful customer service
  • Customer service is patethic and return policy is a sham
Reason of review
Order processing issue
Loss
$20
Preferred solution
Deliver product or service ordered
Tags
  • No Customer Service Support

Best Choice Products in Southwest San Gabriel Valley, California - To purchase more building tiles sky2845

1.3
Details
I am HAPPY with your product, I want more!
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Review
#1625237 Review #1625237 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Pros
  • Want more
  • Good product
Cons
  • Custumer service
  • Can not get replacement parts
Tags
  • Customer Service Non-existent

Best Choice Products - Over ordered

1.0
Details
Best Choice Products - Over ordered
I mistakenly ordered two when I only needed one. Quickly emailed customer support (Arthur V). He played dumb and said he did not see my order. I responded quickly with all the information he requested. Never heard from him again. I email customer service again when I see only one was shipped but I charged for two through PayPal. I get the response from Zean T that there would two different shipments. I also let him know that I only wanted one. NO CUSTOMER SERVICE!
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Review
#1622747 Review #1622747 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Cons
  • Customer service is patethic and return policy is a sham
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution
Tags
  • Customer Service Non-existent

Best Choice Products - Awful

I have returned the product once. the replacement broke. so the said they would refund my money in 3-5 days. that was a month ago. they wont return emails or phone calls worst place i have ever dealt with. ticket number 65601.
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Review
#1621466 Review #1621466 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

Best Choice Products - Missing parts

Need the plastic pieces to put the 10 layer shoe rack together. Order number 4811970317567. Phone number 3173742874
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Review
#1616038 Review #1616038 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Pros
  • Shipped fast
Reason of review
Need plastic pieces to put shoe rack together
Loss
$27
Preferred solution
Deliver product or service ordered
Tags
  • Missing Parts

Best Choice Products in Minneapolis, Minnesota - Didn't get my return shipment receipt yet and it's been over a week

Can you please send me a return shipment paper my name is Renee Leonard is a canopy that cost $139 I just need that return slip so I can send it back because it's outside and it's raining it's saying so I need to get it returned
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Review
#1615867 Review #1615867 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Cons
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$139
Preferred solution
Full refund
Tags
  • Very Bad Customer Service
Resolved
1.3
Details

Update by user Sep 05

3 weeks by me canceling my cc and filing a dispute. Unbelievable. This place has the worst customer service and aren't true to their words

Original review posted by user Aug 06

I returned a product that they have received via FedEx for over the 2-3 day refund time and still have not refunded me. The people...
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Review
#1614473 Review #1614473 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Pros
  • No pros
Cons
  • Hassle free return policy that is a joke
  • No customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$169
Preferred solution
Full refund
Tags
  • Poor Handling

Best Choice Products in Lawrence, Indiana - Not able to get replacement parts

I received a modular 6-piece wicker sofa set for Christmas. My dog damaged one of the seat cushions and customer service is saying that I am not able to BUY another cushion to replace it. I am telling all of my friends and family to NEVER buy anything from DCP because of the terrible customer service!
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Review
#1610372 Review #1610372 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Cons
  • Can not get replacement parts
  • Customer service is patethic and return policy is a sham
Reason of review
Poor customer service
Loss
$600

Best Choice Products in Waterbury, Connecticut - Worst Service

1.0
Details
I was trying to cancel one of my orders that costs over 100 dollars, the lady I spoke to on the phone at best choice was the worst I’ve ever experienced, when I was receiving no help from her I asked to speak to someone with higher power in the company and she proceeded to tell me that no one was available, then she proceeded to tell me that she’s going to put me in contact with someone with a higher status in the company. They kept going around lies and lies so I wouldn’t be able to cancel my order I believe that they need to review their customer service because it was the worst I’ve ever encountered.
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Review
#1589032 Review #1589032 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Pros
  • No pros
Cons
  • Dreadful customer service
  • Custumer service
Reason of review
Poor customer service
Preferred solution
They need to fix customer service
Tags
  • Poor Handling

Contact Best Choice Products Customer Service

Mailing Address:
Best Choice Products
15101 Red Hill Ave
Tustin, California 92780
United States
Phone:
(844) 948-8400
All Best Choice Products Contacts

Best Choice Products Reviews

  1. 269 reviews
  2. 67 reviews
  3. 32 reviews
  4. 15 reviews
  5. 47 reviews
Best Choice Products reviews
The reviews are correct!!! The customer service and will to please the customer are nonexistent. Once you buy their product you're on your own.
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2 comments
Anonymous
#1691950

The most worthless company there is, they are stealing from the customer...cost me a $100.00, selling worthless junk, it has to be a scam...

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Review
#1538368 Review #1538368 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Reason of review
Poor customer service
Loss
$10
Preferred solution
A replacement remote for my fan.