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Best Choice Products - Customer Care Review

5.0
Details
I like the antenna very much and would recommend it to friends, and the customer service was great. Thank You.
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1 comment
Anonymous
#1231791

I order a HD TV antenna outdoor amplified 150-mile radius HD TV antenna from bestchoiceproducts.com on Tue Oct 18, 2016 just after 6:20 AM their time, PST. I gave them my valid credit card number as payment.

They said that the antenna would be delivered via Fed Ex in 3 to 5 days. As of Tue Oct 25, 2016, the antenna has not been delivered. I do not have a Fed Ex tracking number.

Walmart.com called bestchoice to confirm my order.

Review
#943028 Review #943028 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Reason of review
Good customer service
4.7
Details
Having received a patio umbreella in damaged condition, I called BCP customer service to ask what was needed to get a replacement. "Tereyn" told me it is not necessary to ship the item back and that she would send another onerous me. Two days later it arrived in...
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1 comment
Anonymous
#1262615

They don't answer the phone - How did you talk to someone?

Review
#919698 Review #919698 is a subjective opinion of poster.
Service
Best Choice Products Customer Care
Pros
  • Excellent customer service
  • Lighted umbrella
Reason of review
Good customer service

Best Choice Products Furniture Set Review

I bought a blacker wicker bar set and it does not have all of the pieces plus it did not have the hardware or the instructions to put it together
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Review
#913414 Review #913414 is a subjective opinion of poster.
Product
Best Choice Products Furniture Set
Reason of review
Not as described/ advertised

Best Choice Products review in Kuna, Idaho: Extremely poor quality

1. During assembly, the two rods which hold the lower rack on were an inch too long in order to apply the wheels. 2. Holes for the screws that hold the lids on were over "bored" (too large). Screws just sat in the holes. 3. Side vent for controlling temperature moves freely and will not stay open. 4. Racks for supporting coals bent rather easy once heated, coals collapsed and fell through side vent onto the ground. Nice hot coals on the ground. 5. Used the smoker twice for up to 6 hours on Turkey and 4 hours on two chickens. Top of Turkey was dry and over cooked, bottom was under 140 degrees. Same with the chickens. 6. Both handles split while trying to install. They are still loose. 7. Side trays do not hold any weight at all. 8. I will need to purchase new support racks for coals or wood before using again. Only used twice. 9. Smoke escapes from lid due to extremely thin metal.
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Review
#913365 Review #913365 is a subjective opinion of poster.
Reason of review
Bad quality

I Bought The Chinese Sky Lanterns Review

4.9
Details
I bought the Chinese Sky Lanterns. They were awesome. I was treated very well. I will shop with them again
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Review
#894853 Review #894853 is a subjective opinion of poster.
Reason of review
Good customer service

Outdoor Amplified Antenna Review

1.3
Details
Ordered outdoor amplified antenna it had a dead power supply called every customer service line and no answer in 1/2 hrs
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Review
#882446 Review #882446 is a subjective opinion of poster.
1.0
Details
Purchased a canopy swing for outside. Cushions are made of material that allow rain water to get trapped in the cushions, but is extremely difficult to let out. The cushions were saturated with trapped water. Called customer service, they offered to send me the same...
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1 comment
Anonymous
#1202817

I agree. I ordered mine May 21, 2016.

August 22 the seat under the cushions on mine split and now no one can sit on the swing. I emailed the company and was sent back

"Hello Best Choice Products,

Hello,

Following up with your inquiry, this order is out of warranty, therefore we will not be able to process and parts. We do apologize for the inconvenience this may have caused.

Thank you for contacting BestChoiceProducts!

"

Great customer service and standing behind your product. Not

Review
#880620 Review #880620 is a subjective opinion of poster.
Pros
  • Frame of the swing
Cons
  • Materal used for canopy and cushions
  • Two thumbs down
1.8
Details
Angie Gonzalez at the front desk was a great help to me. She has a tremendously great customer service talent an employee worth keeping. A lady called me back (Ashley) I needed to return the product I had purchased and she was no help to me so I called the company back...
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Review
#877840 Review #877840 is a subjective opinion of poster.
Reason of review
Good customer service

Female Mannequin Vintage Torso W Stand Review

4.4
Details
I bought a mannequin and it was damaged... Best choice - not inly issued full refund - without having to return it; allow me to keep the mannequin... Their response was courteous, timing and extremely helpful....
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Review
#869562 Review #869562 is a subjective opinion of poster.
1.0
Details
Customers service is ridiculous here. Extremely long wait times.... 168 minutes.... Are you serious? Online chat is unavailable. I will be stopping payment on my purchase. This has to be a bootleg company cause a real company would've been smart enough to hire more...
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1 comment
Anonymous
#1254125

Having the same problem now!! I was supposed to have my package last wk and the tracking number says they haven't even shipped it out only a label was created.

WALMART won't help me at all because it's their third party vendor. I cannot get anyone to email me back or contact me and there phone line just gives an automated message saying to email them and they will respond within a timely manner. So untrue!

I'm at a loss on what to do now. they took my money but I haven't got my product!!!

Review
#752150 Review #752150 is a subjective opinion of poster.
Cons
  • Two thumbs down
Reason of review
Poor customer service/problem with delivery
Loss
$60
Preferred solution
Deliver product or service ordered