Marty M Ele
map-marker Rolla, Missouri

Missing parts

Ordered the bistro, bronze color, set . Opened to assemble and got the table assembled but missing one nut. Next to the chairs........ NO HARDWARE in packing. Carefully removed everything in the carton and it is not there. Ordered this set based on reviews. NEED THE HARDWARE that’s missing, please???
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Reason of review:
Damaged or defective

Preferred solution: Send correct missing hardware ASAP

MICHELE R Ues

Horrible

I purchased a 3 piece set for outdoors, the set snaps together and is poorly made. I saved the box, and all packing, put it back the exact way I had it, and called and wrote within 10 days of receiving it. No reply, then asked that I take a video and pictures to send. One chair was put together so I could see if you could sit safely in it. Not so, as soon as you sat in the chair it came apart. I do not have the means to download video or pictures. Just wanting to return this item. I will never buy a best choice product again.
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Loss:
$128
Reason of review:
Poor customer service

Preferred solution: Full refund

Featured
Anonymous
map-marker Havelock, North Carolina

Never again!!

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Best Choice Products - Never again!!
Best Choice Products - Never again!! - Image 2

I ordered a safety gate and when it was delivered the gate was all busted up. I can’t use it because of vital pieces benign damaged, especially the door to the gate is broken.

I have tried to initiate a return and they have sent me three emails offering me “partial” refunds ranging from $15-$25 and to keep the broken gate.. I paid $72 for it.... why would I accept such a lesser amount and then keep an item that I will inevitably throw away. I will NEVER order from this company again!!!

I originally ordered from Walmart.com, which of course, utilizes numerous other sites to sell from. I will fight this until I am fully satisfied and reimbursed.

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Reason of review:
Damaged or defective
Marissa M Uwm

Unhelpful waste of time

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Best Choice Products - Unhelpful waste of time
I purchased a kitchen island. I unpacked it to find the butcher block completely stained. As seen below. I called customer service they told me to use it and they would refund me $26. Ummm. NO. Well ok then they sent me a shipping label to send it back and then they are going to send me a whole new one. Ummm i already put it together. Cant they just send me a new butcher block. Nope.
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Reason of review:
Damaged or defective
TOM Eip

Broken hande on are frier

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when i called best choice products it is two weeks past the 30 day warranty and will not do any thing to help do not ever want to buy another product from them
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Loss:
$120
Cons:
  • Warranty
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

1 comment
Guest

My air fryer blew up, tripped circuit breaker, smoked, 3rd time use, said they would refund my CC, went on for several months, then they said to much time went by and they couldn't refund anything to me, They flat lied to me many times telling me refund was processing. Nothing like a knife in the back and robbery. Will never buy anything from these __________ again, Walmart sells alot of their products so always look at manufacture before buying

Anonymous

Will never purchase a product from this company after my experience

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Poor quality, costly return policy (they don't cover return) - cost of shipping back exceeds cost of item; the company offered amount to keep the item - fraction of the total cost of item.
View full review
Loss:
$53
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Huntington, West Virginia

Unhappy with my product

The item did not perform as I had expected. Please send me a return form so I can return my item and get a refund. The wash cycle stops every 3 minutes instead of washing consistently. There was a long pause between minutes 6 minutes to 3 minutes, where the machine was hesitant to start back up. Nothing was done. I had only washed a few socks to try out the washing machine I read manual step by step and did everything by the instructions. I have the original packaging. I need the return form and the return authorization number, please.
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Reason of review:
Bad quality
Jeff S Tpr
map-marker Ridgeley, West Virginia

Ride on Jeep

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We purchased this Jeep at Christmas, but decided to wait till Easter to give it to our grand child. So when we opened the box and assembled it just before easter, it did not work. I contacted BCP and told them that I knew it was beyond warranty period, but was just looking for information on how to fix it, or what replacement part might be needed. I was not looking for anything for free. Since technically, the product was just beyond the 60 day warranty, they would not offer any assistance at all. Extremely irritated that we have a brand new product (240$) and it is worthless. Do not buy products from this outfit. It was purchased from Walmart On-line and cannot be returned to the store. Buyer beware!!! Never!
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Reason of review:
Bad quality
1 comment
Guest

Didn't get even a months use out of a $300 massage chair an a $300 ride on car for my 2 yr old. Couldn't pay for replacement cords they should have a class action lawsuit against this company.

Subpar parts an quality.

I will contact Walmart ASAP, they should not sell this *** to there consumers. Waste of my and time.

Toni W Sxl
map-marker Brighton, Colorado

Horrible return policy

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Best Choice Products - Horrible return policy
Best Choice Products - Horrible return policy - Image 2
I have been trying for 2 weeks now to obtain a full refund and they refuse to because I closed my bank account debt card which i changed the item too!!!! HOW RIDICULOUS... I tried giving them a new bank account to send my refund too, they won't....they won't send a refund check either!!!! After purchasing a Christmas Tree and setting it up, it burnt the fuse and melted it!!! See attached PHOTOS....I am glad our house didn't burn down and that we were home when it blow up!!!! Hazardous to say the least..... DO NOT BUY FROM THIS COMPANY!!! ITS CHEAP JUKE AND HORRIBLE CUSTOMER SERVICE!!!
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Reason of review:
Damaged or defective
Featured
Anonymous
map-marker Plano, Texas

Horrible, terrible, distasteful, not trustworthy

Best Choice Products - Horrible, terrible, distasteful, not trustworthy

I bought a Christmas Tree from this Company last year (2017) to use this year (2018) for Christmas. My daughter and I just opened the box for the first time and half of the top half of the tree will not light up.

I tried to change the light bulb in that portion and it still did not work, there is a shortage in the tree. I called the Company and was basically told there was nothing that could be done because of thier 60 day return policy. Who expects a brand new Christmas Tree to be defective. Thanks Best Choice Products for helping me waste my time and money on a tree that my daughter and I were looking forward to decorating together.

She has gone upstairs now.

I guess I will have to go purchase another tree. Unreal!!!!

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Reason of review:
Bad quality
3 comments
Guest

That's because they don't have Christmas in China. They don't buy gifts for their dogs, they eat them.

These are the people that WalMart depends upon for most of their inventory. Don't expect quality or sentimentality.

Guest

You could always string some lights at the top. However, the tree looks extremely skimpy around the bottom so that would have to be filled in with extra fake pine garland also.

Guest

With all due respect, the tree should have been checked to make sure it was working correctly when you first received it.

View more comments (2)
Anonymous
map-marker Franklin, Indiana

Buyer Beware NOT a reputable company

If you purchase from them and are missing parts after 60 days you are screwed!
View full review
Reason of review:
Poor customer service
Deloris N

I ordered a product from this company on 11/24/18

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I made a purchase on 11/24/18 of $71.49 and that amount was charged to my credit card. We left for the winter before the package arrived and had a house sitter at our home during the time we were gone. When we arrived home in early March 2019 there had been no delivery of the package. I would love to get my money back.
View full review
Loss:
$72
Cons:
  • Received no service
Reason of review:
Never received what I paid for

Preferred solution: Full refund

Anonymous

Fake reviews

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I reviewed a set of 4 dining chairs but still can only see 5 star reviews of „other“ people. I assume it’s all fake.
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Anonymous

Chain bolts

Chain bolts were not long enough had to go to Lowes and buy We want $15.00 for our cost for bolts This was for a swing we bought
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Reason of review:
Not as described/ advertised
kara b Twk

Wanted to like this company

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I bought stuff from here wanting to like them. But products are subpar..... I bought a ride on top car for my son and it worked for a few months, but stopped charging. bought other stuff and quality not great. Wanted to like them but won't be buying from them anytime soon.
View full review
Loss:
$160
Reason of review:
Bad quality
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