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1.8 Based on 61 reviews
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  • Customers like
    • Hated return policy and customer service 4
    • Excellent customer service 1
    • Frame of the swing 1
  • Customers don't like
    • Customer service 3
    • Delayed replacement - no replacement sent 3
    • Not getting the items that i paid for 3
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I purchased a sled via marketplace. First of all, I had no idea my product was not coming directly from Sears until I needed to return it. I phoned Sears and was told that I had to deal with the 3rd party vendor directly. I was given their phone number and a recording advised me to send an email to Best Choice Products, which I immediately did. I received a response asking me the reason for the return despite the fact that their return... Read more

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I purchased a toy from Kmart and when I went to return it I was told it came from Best Choice Products. I mailed it back from the post office and even emailed them once I sent it back. I don't have my receipt because we are moving and started throwing away stuff. I have emailed them, Kmart, Sears, and no one attempted to help me. Oh and I paid 12.50 to return it. Now I'm out of $50. I will never purchase again from none of the above stores... Read more

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I never got my Pink truck Read more

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Ordered a product from Best Choice Products. Late getting it as ordered from Got a RA on in and sent back and they received it at the end of December. This place doesn't have a phone number to contact just email which is BS because they never answer. Suppose to get money back in 3 days which is BS. Still haven't got it back. Contacted Walmart twice now nothing so far from them. I see a CNN moment coming up on both company's if don't... Read more

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Scam company - do not order from them. Its been a nightmare ordering from them and still don't have back my money. Order came in late- created a shipping label and the status stayed that way so I could not tract it. Changed the order number on me and delivered the item too late for Christmas. now still trying to get refund. Always text Wal mart on this because you won't hear from them on your own. You can't call them because they leave a... Read more

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Terrible service. First, they said the product shipped. It didnt. Then, I sent 12 emails. No response. Then i sat on hold for 50 minutes. They said I am being refunded... the minimum response to my situation. We'll see.

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I bought a 4wheeler powerwheel for my 5 year old for Christmas. The website stated it was for ages 4 and up but when I got it, it was clearly for a child under age 3. I called and tried to get refund for a month. after not getting any responses or return calls Icalled and was told I have to pay shipping since it was not they error because they reason is "all children are different sizes" First of all I was not aware other vendors... Read more

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I ordered 4 metal porch swings through and they arrived damaged. I paid for the items and have requested the RA (return authorization number from this company as the company return policy requires but I cannot get a reasonable response from Best Choice Products because there is no one to answer their business phone and each time I email the pictures the company advises that they will respond in 48 hours. It has been much longer than... Read more

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I have received an item SKU: SKY2526 from FEDEX on 1-9-16 and I did not order, have no idea who may have and I do not know why it is sent or by whom. Order No. 28067509 On the box my name is on it, but I did not order this item. It is a small bicycle for a female child and I have no children. I want to return it, but would like to know who ordered it in my name. I am not paying for something I never ordered and I cannot contact you for some... Read more

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I just want to update a review...i finally got through to bcp after 26 minutes 41 seconds on waiting time. When you get the promps at first call ...make sure to hit 2 in dial pad they will tell you q in what order your call will be taken in. Just be patient and they will answer the call. They are refunding my money for a drone i purchased back to card. Since it was a 3 rd party order it will go through Wall Mart...which they refund my money... Read more

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